Exclusive Value-added Services for Taobao2SG Members Only

1)  Alipay "Pay for You" Services 

  

Most Singaporean Taobao shoppers do not have a bank account in China and thus have to use their credit cards issued by a Singapore bank to pay their Taobao orders.  However, paying Taobao orders by using a Singapore credit card will incur an additional 3% surcharge by the Alipay.  In addition, your Singapore bank may also charge you additional fee for international transactions.

You enjoy shopping from Taobao and would like to grab all those good deals but are very reluctant to pay those extra credit card charges and/or bank fees.  We will help you to get rid of this dilemma. As long as your are a registered user of Taobao2SG and will ship your parcels via our freight forwarding services, we can pay your Taobao orders on your behalf so that you no longer need to use your Singapore credit cards to pay Alipay and Taobao.  This service is completely free and exclusive to our regsitered members only.

If you do not know how to arrange Taobao2SG to pay your Taobao orders, please refer to the following instructions or contact our customer service staff via WhatsApp 6588130282.

How to arrange Taobao2SG to pay my Taobao orders via Taobao Mobile App

How to arrange Taobao2SG to pay my Taobao orders vis Taobao Desktop Web Site

2）Pay for corporate clients' large transaction at 1688 and Sourcing Services

Many corporate clients of Taobao2SG import various kinds of merchandise from 1688 for their wholesale or retail business in Singapore.  Like those individual or household customers, our corporate clients also do not have a China bank account to pay their China sellers, especially those wholesale sellers in 1688.com. Most Singapore corporate importers thus pay their China sellers by using a Singapore credit cards in Alipay. However, paying 1688 sellers by using your Singapore credit card will immediately increase your business cost by at least 3% due to the credit card charge by Alipay. Consider an example like a client's 1688 transaction in the above picture.  A 3% surcharge will cost this client approximately an additional S$150 (23962*0.03/4.8=150) to import the merchandise. 

In addition to the 3% extra business cost, many credit card transactions by Singapore corporate importers at Alipay will not go through successfully.  Alipay sets a daily maximum cap on credit card transaction for all buyers. Likewise, Alipay also sets a certain daily limit for letting a third-party (e.g., your Taobao "friend")  pay your Taobao and 1688 orders.  For corporate clients who require a large transaction, these daily transaction limits are troublesome hinders and barriers to their importing business.  Imagine that you have to break down one large order into twenty smaller transactions and then place twenty orders separately on different days and pay the sellers twenty times over a period of three weeks.            

Taobao2SG can help our corporate clients to deal with these importing difficulties.  We can bypass the Alipay to pay your 1688 large orders by collaborating with our Chinese partners in China.  We will pay your large transactions in 1688 by using direct bank transfer in China.  In doing so, you not only save the additional 3% credit card charge, but also expedite your purchase at 1688.

This 1688 payment service is exclusive for registered corporate clients of Taobao2SG only and is completely free as long as your merchandise will be shipped into Singapore by using our freight forwarding services.  If your company needs Taobao2SG to pay your 1688 large orders, please contact us via WhatsApp 6588130282 or via WeChat Taobao2SG.

In addition to 1688 large or bulk order payment services, we can also help business clients as their purchasing agent or sourcing agent at 1688.com, especially for those who have difficulty in communicating with 1688 sellers in Chinese. If you need Taobao2SG to be your sourcing agent or purchasing agent at 1688,  please WhatsApp 88130282 or WeChat Taobao2SG to enquiry further details. 

This 1688.com sourcing service is only available to Taobao2SG.com registered members.  Unlike other 1688.com agents who usually charge a 5% ~ 10% of service fee based on the total transaction amount, our registered members only need to pay Taobao2SG a small nominal service fee like S$5 per transaction.   If you need Taobao2SG to be your sourcing agent or purchasing agent at 1688,  please WhatsApp 88130282 or WeChat Taobao2SG. 

3）Parcel Inspection

  

Some customers are afraid that the goods they bought from Taobao cannot function properly in Singapore or were already faulty before shipping to Singapore.  Other customers may worry that their sellers sent the wrong items or inadequate quantity of their orders.   We can help you to ease such worries and concerns by providing parcel inspection services.

As parcel inspection is somewhat time-consuming, there will be a service charge for each inspection.  If you do need our warehouse staff to inspect your parcels before shipping them out to Singapore, please refer to this page: [How to Request for Parcel Inspection] for more information regarding inspection fee and request procedures.

-- How to Request for Parcel Inspection --

4）Self-collection from Singapore Warehouse or Collection Points

  
Taobao2SG  @ TradeHub21 (Clemeti/ Jurong East)


Taobao2SG  @ Woodlands (Mega @ Woodlands)


For sea shipping orders that exceed 0.5 CBM and air shipping orders that exceed 15 kg, we will delivery your parcels to your address.  This  local delivery service is free if your shipping order qualifies for free delivery (i.e., air shipping > 15 kg or sea shipping > 0.5 cbm). 

If your shipping order does not qualify for free local delivery, then you can choose to either pay local delivery service fee or come to our warehouse to collect your parcels by yourself.  For sea parcels you can collect your parcels from the Clement warehouse and any self-collection points (e.g., Clementi, Woodlands, and Kakit Bukit).  You can indicate your choice of collection point when you submit your shipping order.  For air parcels, you can only collect from our Clementi warehouse.

This self-collection service is particularly convenient for customers who cannot stay home waiting for our delivery or wish to save the local delivery service fee.  If you plan to self-collect your parcels, please do indicate your choice when you submit your shipping orders.  After your parcels arrive in Singapore, we will inform you via a WhatsApp and a WeChat message. 

For location and opening hour information of our warehouse, please refer to the information in this page:  Taobao2SG Singapore Warehouse Location and Opening Hours 

5）Shipping Insurance

  

Taobao2SG is managed by a Singapore-registered company.  We comply with Singapore corporate laws and government regulation and thus offer customers an option of purchasing shipping insurance for their parcels.  If you would like to purchase shipping insurance for your merchandise, please contact our staff via WhatsApp 6588130282 to arrange for you.

We offer an option for customers to insure their parcels not only because of Singapore government regulation but also because we are willing to take responsibility and are serious about shipping your parcels.  We are proud of our business reputation with high customer satisfaction and would like to differentiate ourselves from those irresponsible shipping companies, especially those based in China. Most China forwarders that enter Singapore market only rely on price competition and cannot maintain good quality of services to their customers.  They do not even dare to offer shipping insurance to their customers.  We value our business mission and customers' well-being.  Your parcels will be in good hands whenever you ship goods by using Taobao2SG services.

Information about Shipping Insurances by Taobao2SG

6）Pick Up Services

  


Some sellers in Taobao and some suppliers in China only delivery their goods to specific location for buyers to collect the orders by themselves.   If your Taobao sellers told you that they cannot deliver your order to our Guangzhou warehouse but you still want to buy their goods, then you can contact us to check if our Guangzhou staff are able to pick up your order from the seller.  Normally if the pick-up location is in Guangzhou area then we will be able to help you.  

However, we still suggest that customers should communicate with their Taobao sellers to get their orders delivered to our warehouse.  This will save you from paying additional pick-up service fees.  Nevertheless, we will send our staff to transport your orders to our warehouse upon your request as long as the pickup location is in Guangzhou area.

The service fee for pickup your goods from the seller's collection location depend on the required manpower and the distance from our warehouse.  Please contact our customer service via WhatsApp 6588130282) if you need us to pick up yuor orders from the sellers.  You may refer to this page: Pick Up Services: fees and other information

Pick Up Service:  Fee & other Information