Our standard local delivery service covers delivery under normal conditions. Some deliveries require extra labour, time, manpower, special equipment or access arrangements. In those cases special handling charges apply.
THESE CHARGES ARE NOT AUTOMATIC
They apply only when additional resources are genuinely needed. Whenever the condition is known before delivery, we will tell you in advance.
Special Handling Charge Guide
The amounts below are starting prices. Final charges depend on site conditions and are confirmed with you before work begins.
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Service
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From
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Notes
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Staircase delivery
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First storey free
Then $10 per item per storey
Minimum $30
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Counted from the nearest lift-accessible level. Depends on item weight, size and manpower required.
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Long-distance manual carrying
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From $20
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Loading bay far from the unit, or goods must be hand-carried through long corridors, malls, schools or hospitals.
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Additional manpower
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$40 per person
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Includes 2 hours of service. Overtime charged separately. For oversized cargo, heavy machinery or team-lift fragile items.
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Tail lift, forklift or hoisting
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From $50
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Depends on equipment and time required. Must be arranged in advance.
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Uncrating and packaging disposal
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From $30
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Opening or dismantling wooden crates, removing export packaging, and disposing of crates, pallets and foam. Depends on volume.
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Waiting time
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First 30 minutes free
Then $15 per 30 minutes
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Counted from the arrival of our delivery team.
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Re-delivery
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$40 per attempt
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Applies when delivery cannot be completed because the recipient is absent, unreachable, refuses delivery, or the address is incorrect.
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Change of delivery appointment
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$20
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For changes made after dispatch planning. Telling us early usually avoids this charge.
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Sentosa delivery
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From $30
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Island entry fees, access verification, parking and loading restrictions, and hotel or condominium delivery procedures.
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Jurong Island delivery
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From $80
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Requires advance pass arrangement, visitor registration and checkpoint screening. Most couriers do not serve this area.
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Situations that may incur special handling
ACCESS AND CARRYING CONDITIONS
- Staircase delivery: no lift in the building, lift under maintenance, goods too large for the lift, or goods must be carried up or down stairs.
- Long-distance manual carrying: loading bay far from the unit, restricted vehicle access, or forklift and pallet jack cannot be used.
- Additional manpower: oversized cargo, heavy machinery, fragile items requiring team lifting, or difficult-access locations.
GOODS AND EQUIPMENT
- Heavy or bulky items: industrial machinery, commercial equipment, large furniture, safes, marble tabletops, gym equipment.
- Special equipment: tail lift, forklift, crane or hoisting equipment, pallet stacker.
- Uncrating or removal of packaging: opening or dismantling wooden crates, removing export packaging, disposal of packing materials, and extra handling afterwards.
TIME-RELATED
- Waiting time: our team has to wait because the delivery location is not ready.
- Failed delivery and re-delivery: recipient absent, nobody answers the phone, delivery refused, or the address or unit number is incorrect.
- Change of appointment: changes made after dispatch planning create additional administrative or transport costs.
SPECIAL LOCATIONS
- Sentosa: island admission or vehicle entry fees, longer travelling and waiting time, security verification, hotel or condominium procedures, limited loading areas, parking restrictions.
- Jurong Island: a restricted-access industrial area. Requires security clearance or a Jurong Island Pass, advance sponsorship or visitor registration, checkpoint screening, appointment coordination, and restricted delivery hours.
OUR COMMITMENT
We believe in transparent pricing. Whenever a special handling condition is known before delivery, we will do our best to inform you of the applicable charge beforehand.
If unexpected site conditions arise, our delivery team will communicate the situation and any applicable charge before proceeding, whenever reasonably possible.
Frequently Asked Questions
Why are special handling charges needed?
They apply when delivery requires extra time, manpower, equipment or access arrangements beyond normal doorstep delivery.
Will I be charged automatically?
No. Charges apply only when special handling is genuinely required. If the condition is known before delivery, we will tell you in advance.
Are these prices fixed?
The amounts shown are starting prices. The final charge depends on item weight, size, number of storeys and manpower needed. We confirm the amount before starting work.
What if my item cannot fit into the lift?
We first assess whether staircase delivery can be carried out safely. If it can, staircase charges apply. If we judge it unsafe, we will discuss alternatives with you.
How can I avoid these charges?
Tell us your floor level, whether there is lift access, and the size and weight of your goods before delivery, and make sure someone is present to receive them. Most extra charges are avoidable.
Why does Jurong Island cost more?
Jurong Island is a restricted-access industrial area requiring passes, visitor registration and checkpoint screening. Most couriers do not serve it at all.
NEED ADVICE BEFORE DELIVERY?
If you are unsure whether your delivery location requires special handling, contact us before arranging delivery. We will assess it and recommend the most suitable option.
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