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Compensation to Damaged Parcels

作者:Taobao shipping Singapore. Taobao2SG.com Taobao Sea & Air Shipping Services to Singapore 发布时间:2021-05-12

Compensation for a Damaged Parcel

It is a common practice in the shipping industry that shipping service providers are liable to damaged merchandise only if the parcel package, such as the carton box, envelope, or bag for packing the goods, was also broken.  For example, if Taobao2SG delivers an intact parcel to you. Then you found that items inside the parcels were broken or damaged after you opened the parcel box. In such a case, those damaged items in the intact parcel package are not claimable for compensation.  That is, if the parcel package was not broken, Taobao2SG is not liable to any damaged items in an unbroken or an intact parcel.  

If you receive a parcel which is not broken, but some items inside the parcel are damaged.  Then you should contact the seller and ask him/her to send you the replacement items.  For example, you received a parcel delivered by Taobao2SG.  The parcel was unopened, and its package was not broken at the time of delivery. But after you opened the box, you noted that 2 of the 12 light bulbs in the carton box were broken.  In such a case, Taobao2SG is not liable to compensate the two broken light bulbs.  You should ask the seller to send you another two bulbs for replacement.     

We strongly suggest that customers should ask their sellers to well pack the items and the parcel, especially when the items to be shipped are fragile. You can ask the seller to stuff more protective foams to protect the items in the parcel.  For bulky and fragile items like furniture, TV, marble panels, and certain machines, you should ask the seller to put on wooded case or crate outside the parcel to strengthen the protection for your valuable merchandise.

If a parcel arrived in Singapore with a broken box or package, and some items inside the parcels were damaged, then Taobao2SG will compensate the customer for the damaged parcels.  The amount of compensation will depend on whether the parcel is insured with shipping insurance.  For more information regarding shipping insurance, please refer to this page: Shipping Insurance Policy at Taobao2SG.     

Do not Use Recycle Carton Box to Pack Your Orders

Please tell your Taobao sellers not to use recycle boxes as packing materials for your orders. For example, look at the two parcels in the below pictures. The carton boxes were already broken when they are delivered to our Guangzhou warehouse.  For your benefit, our warehouse will reject  the parcels and refute to sign for receiving such broken parcels.  These kinds of parcels with broken packages will certainly fall apart if we forwarded them to Singapore.  Our warehouse receives nearly thousands of parcels daily for customers and might not notice all broken parcels when receive parcels on behalf of customers.  Thus, to reduce the risk of broken parcels, please ask your sellers not to use recycle boxes or poor-quality carton boxes to pack your orders.       

  


broken parcels before shipping




(1) Please use a 5-layer thick carbon box for parcels above 10 kg

    

A brand-new 5-layer thick carbon box will only cost your seller about 1 to 2 Singapore dollars.  Please ask your sellers to use the appropriate good-quality think boxes for packing your order.



(2) Please use fabric drawstring bags to reinforce the carbon box



   

If your seller still uses thin or weak carbon boxes to pack your order, please ask your seller to reinforce the packing by putting the box into a fabric drawstring bag before dispatch the parcel.  Such a fabric drawstring bag will cost your seller just 1 Singapore dollar but can effectively reduce the risk of lost and damaged items.  


(3) Please ensure that your seller will pack your furniture order carefully 




        



For fragile items like furniture, please tell your sellers that he/she must use shock-proof foam cotton to wrap your furniture, put supportive / protective foams inside the package, and add on with proper wooden crates or wooden cases onside the carbon boxes.