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How to Top up Account Balance via PayNow and Fund Transfer

作者：Taobao2SG 发布时间：2026-08-01

Payment Methods

How to Top Up Your Account Balance

PayNow or bank transfer, credited the same day

Before you submit a shipping order, make sure there is enough balance in your Taobao2SG account to cover the shipping fee. You can top up by PayNow or by internet banking fund transfer. We do not accept cash on delivery, cheques, PayPal or credit cards.

Not sure how much you need? Check our shipping rates from China to Singapore.

OUR PAYMENT DETAILS

PAYNOW UEN

T19LL0471F

Account name: AKW TRADING & LOGISTICS LLP

OCBC CORPORATE ACCOUNT

601119845001

Account name: AKW TRADING & LOGISTICS LLP

Always quote your Taobao2SG User ID and mobile phone number so we can verify your payment.

METHOD 1

Top Up via PayNow

Scan our QR code, or transfer to our corporate UEN.

SCAN OUR PAYNOW QR CODE

Taobao2SG PayNow account details for topping up your shipping balance

OR TRANSFER TO UEN

Select "PayNow to UEN" in your PayNow app.

Enter UEN T19LL0471F.

Enter your User ID as the reference note, for example CM-3001.

Step 1: open the PayNow app and select transfer to UEN

Step 2: enter Taobao2SG UEN T19LL0471F as the recipient

Step 3: confirm PayNow to UEN payment to AKW Trading and Logistics LLP

METHOD 2

Top Up via Internet Banking

Transfer to our OCBC corporate account and leave your User ID in the comments.

TRANSFER DETAILS

Bank: OCBC

Account number: 601119845001

Account name: AKW TRADING & LOGISTICS LLP

Comment to recipient: your User ID, for example CM-3001

Internet banking transfer to OCBC 601119845001 with User ID CM3001 entered as the recipient comment

FINAL STEP

Upload Your Proof of Payment

Upload a screenshot to the User Center. There is no need to send it to our customer service staff via WhatsApp.

WHERE TO UPLOAD

Log in to the User Center, then click either the shortcut button [PayNow Top-Up Balance] at the bottom of the screen, or [Top-Up Fund] in the left-side menu.

User Center Quick Links panel with the PayNow Top-Up Balance button highlighted

User Center left-side menu showing the Top-Up Fund option

ON MOBILE

The same two buttons, [PayNow Top-Up Balance] and [Top-Up Fund], appear on the mobile User Center screen.

Mobile view of the Taobao2SG User Center showing the Top-Up Balance and Top-Up Fund buttons

FILL IN THE TOP-UP FORM

A form will appear for you to enter your transfer details and upload your proof of payment. The desktop and mobile versions look like this.

Mobile top-up form asking for User ID, mobile number and amount transferred

Desktop top-up form in the User Center with fund transfer fields

PROCESSING TIME

Your account is topped up within three hours of a successful transfer, after manual verification.

Please upload your proof only once.

IMPORTANT

What Counts as Valid Proof

Your screenshot must clearly show that the transfer is completed, submitted or successful.

NOT ACCEPTED

Screenshots showing a "Preview Transfer", "Review Transfer" or "to be confirmed" status will not be processed.

Invalid proof example: PayNow screen still showing Review Transfer status

Invalid proof example: transfer screen before confirmation

Invalid proof example: review transfer screen without completion

ACCEPTED

Screenshots clearly showing "Transferred" or "Transfer Submitted". We will process your top-up immediately.

Valid proof example: PayNow screen confirming Transferred to AKW Trading and Logistics LLP

Valid proof example: bank screen confirming Transfer Submitted to OCBC 601119845001

COMMON QUESTIONS

Payment FAQ

What payment methods does Taobao2SG accept?

PayNow and internet banking fund transfer to our OCBC corporate account. We do not accept cash on delivery, cheques, PayPal or credit cards.

How long does a top-up take to appear?

Within three hours of a successful transfer, after we manually verify your uploaded proof of payment.

What is Taobao2SG's PayNow UEN?

Our PayNow UEN is T19LL0471F, registered to AKW TRADING & LOGISTICS LLP. You can also scan the QR code above.

I transferred but my balance has not been updated

Check that you uploaded a valid proof of payment to the User Center showing a completed transfer. If you did and the balance is still not credited, contact us on WhatsApp with your User ID.